Refund policy

Returns, refunds and sizing help

Siren & Ember products are made to order. Please review the product description and size chart before purchasing.

Choosing the wrong size or changing your mind

We do not offer guaranteed free exchanges or refunds for a customer-selected size, color, or change of mind, except where required by applicable law. If your item does not fit, email sirenandember@gmail.com. We may offer a one-time discounted replacement, considered individually and priced to cover production, shipping, and payment fees. Contact us before placing a replacement order or sending anything back.

Damaged, defective or incorrect items

Email sirenandember@gmail.com within 30 calendar days of delivery with your order number, a description of the problem, and clear photos. We will review the issue with our fulfillment partner and arrange an appropriate replacement or refund for a confirmed manufacturing error, damage, or incorrectly supplied item. Do not return an item without contacting us first.

This policy does not limit your rights under applicable consumer law.